1111bat Privacy Policy
This document explains how your personal information is collected, processed, stored, and protected when you use the 1111bat platform. Please read the full policy carefully.
1. Introduction and Scope
1111bat is an online gaming and sports betting platform serving users in Bangladesh. This privacy policy explains what information is collected about you when you visit our website, create an account, make a deposit, or use any of our services, and how that information is used.
This policy applies to all services on the 1111bat platform — including the website, mobile application, and customer support channels. By using 1111bat's services, you are considered to have consented to the data processing practices described in this policy.
Reading our Terms and Conditions together with this privacy policy will give you a complete understanding of the overall terms of using the platform.
Important: This platform is only for users aged 21 or above. Registration and use of services by minors is strictly prohibited.
2. What Information We Collect
2.1 Information You Provide Directly
Information you provide yourself during account registration and management is collected:
- Full name, date of birth, and national ID number (for identity verification)
- Mobile number and email address (for communication and OTP verification)
- Bank account details, bKash, Nagad, or Rocket number (for deposits and withdrawals)
- Login credentials (username and encrypted password)
- Messages and attachments sent to customer support
2.2 Automatically Collected Information
When you use the 1111bat platform, the following information is automatically collected through technical means:
- IP address and device identification details
- Browser type, operating system, and language preference
- Pages visited, referral source, and session duration
- Betting and gaming activity logs (bet type, amount, outcome)
- Transaction history and timestamps
2.3 Cookies and Similar Technologies
1111bat uses cookies and similar tracking technologies. These technologies help improve site functionality, keep your login session active, and personalise the user experience. Cookies can be disabled in browser settings, but doing so may limit some platform functionality.
3. Why and How Your Information Is Used
1111bat uses your information only for specific and legitimate purposes. The main purposes are listed below:
3.1 Service Operation
Your information is essential for creating and managing your account, processing transactions, and running betting and gaming activities. Your financial information needs to be verified to complete deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer.
3.2 Identity Verification and Security
Identity verification is carried out to prevent financial fraud, scams, and the creation of multiple accounts. Data is stored using SSL encryption and on secured servers.
3.3 Customer Support
Your account information is used to improve the support service provided via 24/7 live chat and email, and to resolve your issues accurately.
3.4 Responsible Gaming
Your gaming behaviour is monitored as part of our responsible gaming policy. If unusual betting patterns are observed in any user, preventive measures are taken.
3.5 Notifications and Communications
Your mobile number and email may be used to send account-related notifications (login alerts, transaction confirmations) and promotional information. The option to opt out of promotional messages is always available.
4. Data Storage and Security
4.1 Data Retention Period
Your information is retained for as long as your account is active and, after account closure, for as long as necessary to meet legal and regulatory obligations. Financial transaction records are kept for an extended period as they may be needed for fraud investigations and resolution of legal disputes.
4.2 Technical Security Measures
1111bat uses industry-standard security technology to keep your data safe:
- All data transmissions secured via SSL (Secure Sockets Layer) encryption
- Passwords stored using one-way hashing — no one can read them
- Server and database access is controlled and audit-tracked
- Regular security audits and vulnerability assessments are conducted
- An additional layer of protection through OTP verification at login
4.3 Response to a Data Breach
If a data security incident occurs for any reason, 1111bat will notify affected users as quickly as possible and take the necessary steps to bring the situation under control. However, no system on the internet can be guaranteed to be 100% secure.
5. Sharing Your Information with Third Parties
1111bat does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
5.1 Service Provider Partners
Trusted third parties are engaged for payment processing (bKash, Nagad, Rocket, bank), identity verification, and technology infrastructure management. These partners operate under strict confidentiality agreements and may only use the information for specified purposes.
5.2 Legal Obligations
Information may be disclosed when legally required to do so — for example, in response to a court order, a lawful request from a government authority, or to assist with an anti-money-laundering investigation.
5.3 Business Restructuring
In the event of a merger, acquisition, or transfer of business assets, user information may pass to the relevant party, but this privacy policy will remain in effect in such cases.
Game software providers (such as Pragmatic Play, PG Soft, JILI, Evolution, etc.) do not have direct access to your personal information. Only the session data necessary for running the games is sent to them.
6. Your Rights and Choices
1111bat believes every user has the right to control their own personal information. You have the following rights:
6.1 Right to Access Your Information
You can log in to your account at any time to see what information is stored. Requests for detailed information can be made through customer support.
6.2 Right to Correct Your Information
If any information in your profile is incorrect or outdated, you have the right to request a correction. Verification documents may be required to change certain identity-related information.
6.3 Right to Opt Out of Marketing Communications
If you do not wish to receive promotional emails or SMS, you can opt out at any time. However, important account-related notifications (transaction confirmations, security alerts) will continue to be sent.
6.4 Right to Close Your Account
You may request to close your account at any time. Send your request through the contact details listed on our About 1111bat page. After account closure, legal and financial records may still need to be retained.
7. Protection of Minors
1111bat strictly refrains from providing services to anyone under the age of 21. Age is verified during account registration, and additional identity documents may be requested in cases of doubt.
If we become aware that information from a minor has been collected for any reason, that account will be closed immediately and the related information will be deleted. If a parent or guardian believes their child is using 1111bat, please contact customer support.
8. Third-Party Links and Services
The 1111bat platform may occasionally contain links to third-party payment gateways or game lobbies. These external services have their own privacy policies, and 1111bat is not responsible for their data processing practices.
You are advised to read the privacy policy of any third-party service before using it. 1111bat is only responsible for information collected within its own platform.
9. Policy Changes and Updates
1111bat reserves the right to amend this privacy policy at any time. This policy may be updated when new features are added to the service, technical changes occur, or the legal environment changes.
For significant changes, registered users will be notified by email or through an in-platform notification. Continuing to use 1111bat after a change means accepting the updated policy. The "Last updated" date at the top of the page will always be displayed.
10. Privacy Contact
If you have any questions, requests, or complaints about this privacy policy, please get in touch with us. Our support team is available 24/7 in both Bengali and English.
For live chat, click the chat icon at the bottom right of the platform.